Operations

Manager 

Are you excited by the opportunity of being part of one of the most innovative and successful start-ups?  Are you passionate about working for a worthwhile cause?

Locum’s Nest, a health-tech social impact company, is looking to hire a highly motivated operations manager to focus on leading its engine room support processes. 

 

Role description

You will be in charge of creating, implementing, maintaining and championing a new customer support process focussing on maximising customer satisfaction. This will include a tiered ticketing system and close cooperation with the ground staff as well as the engineering team. 

Whilst you will be providing the day-to-day tier 1 customer support predominantly via email and over the phone, you will get ample opportunity to participate in the product's development and face-to-face customer engagement.

You will also be leading the implementation of our customer self-service strategy and creation of external & internal documentation.

This role also includes tracking and reporting the company’s and our customers’ KPIs and ensuring quality assurance of our platform’s content.

 

What’s required

  1. Excellent command of the English language particularly in its written form.

  2. Versatility, with a proven track record of taking initiative and seeing projects through to completion.

  3. Excellent communication and teamwork skills.

  4. High level of attention to detail.

  5. Start-up work experience is desirable.

  6. Experience in IT support and operations is desirable.

  7. Healthcare experience is desirable but not essential.

 

Benefits

  1. Competitive salary.

  2. Smartphone and travel expenses.

  3. Opportunity to be part of a young and dynamic team helping the NHS and making a difference.

 

E-mail us with your CV:

hello@locumsnest.co.uk