🧭 Overview.

At Locum’s Nest, our mission is to digitally connect healthcare professionals to vacant shifts in real-time, revolutionising workforce management in the NHS. As a Customer Solutions Lead, you will be the strategic advisor, change catalyst, and trusted partner for our NHS clients, ensuring they achieve exceptional outcomes through our platform.

You’ll take full ownership of the customer journey post-contract: leading onboarding, driving value through smart use of our technology, and helping clients embed transformational change in their organisations. You will act as the voice of the customer internally, championing their needs and co-creating tailored solutions with our cross-functional teams.

This role is ideal for someone who is passionate about healthcare, driven by outcomes, and thrives on building long-term, trust-based relationships with NHS stakeholders.

Locum’s Nest was recently acquired by Aya Healthcare, the largest healthcare staffing agency in the U.S., marking the beginning of an exciting new chapter of scale and impact. Backed by Aya’s global expertise and resources, we’re accelerating our mission to digitally transform NHS staffing, and you’ll be at the forefront of this change.

🔑 What You’ll Be Doing.

🤝 Partnering for Success

• Establish and maintain strategic, trust-based relationships with executive and operational leaders within NHS Trusts and healthcare providers

• Act as a dedicated advisor to each customer, aligning our solutions to their strategic priorities and challenges

• Ensure customer success throughout the customer journey

🚀 Driving Implementation & Change

• Lead the onboarding and adoption process post-contract, ensuring smooth and timely implementation of the Locum’s Nest solution

• Facilitate change management, engaging and empowering client teams to embrace new ways of working

🔍 Understanding & Advising

• Become an expert on each organisation’s internal landscape, strategic goals, and workforce pressures

• Use data, insights, and real-time feedback to identify meaningful ways to optimise outcomes, reduce agency spend, and improve staff engagement

📈 Creating Value & Growth

• Proactively surface new opportunities for value - from strategic initiatives to product solutions - and work with internal teams (Sales, Product, Marketing, Insights) to deliver

• Collaborate with Sales to craft tailored proposals for additional product offerings and service expansions

🛡️ Ensuring Continuity & Trust

• Own the renewal process, ensuring customers remain satisfied, supported, and committed to long-term partnership

• Identify and mitigate risks early through deep client relationships and continuous engagement

💼 What You Bring.

💡 Strategic & Customer-Centric

• You think like a strategist and act like a partner - always placing the customer’s success at the heart of what you do

• You’re able to balance long-term vision with hands-on execution

🧠 Data-Savvy & Insight-Driven

• You can confidently interpret data and turn insights into actionable plans that improve client performance and satisfaction

🗣️ Strong Communicator & Influencer

• You bring excellent written and verbal communication, especially when dealing with senior leaders and clinicians

• You inspire confidence and alignment across diverse stakeholders

🚗 Flexible & Present

You’re comfortable travelling to client sites across your portfolio to maintain meaningful face-to-face relationships

🎓 Experience & Background.

• 5+ years in Customer Success, Account Management, or Partnership roles, ideally in a B2B SaaS, healthtech or healthcare environment

• Experience working with or alongside the NHS or public sector is highly desirable

• Proven track record of leading complex customer engagements and delivering value-driven outcomes

💙 Why Join Locum’s Nest?.

At Locum’s Nest, we are more than a tech company - we are a mission-driven organisation working to solve the NHS staffing crisis. You will work alongside a team of diverse, passionate, and impact-focused individuals, committed to improving the working lives of healthcare professionals and supporting a sustainable NHS.

You’ll have the freedom to innovate, the support to grow, and the opportunity to make a real difference in UK healthcare.

How to apply?

Please email maria.elisseou@locumsnest.co.uk with your CV and cover letter to be considered for the role.